Hotel Automation: Benefits & Tools to Improve Operations
Hotel automation is not an empty buzzword. Many hoteliers have found that introducing automation through top software development companies in the world was a game changer during the time of the pandemic. This allowed them to manage their business with fewer funds and with fewer resources.
A lot of hotels across the globe have turned to automation from top custom software development companies to improve the management of hotels. For example in the Henn-na hotel in Nagasaki, Japan, robots manage the check-in procedure. Robots with multiple languages greet guests, while porter robots manage heavy luggage. A different hotel located in another region of the globe, the Yotel Hotel located in New York, also makes use of robots to take and transport guests' luggage.
Automation from top software development firms is a reality in the hospitality business and is not just about robots. The variety of tools for hotels and software that allow hoteliers to automatize their daily operations has increased exponentially in the last few years.
If you are considering implementing automation, but aren't sure that it's worth the cost take a look at the benefits that the hotel automation tools can bring to your establishment. In addition, we'll talk about the reasons why hotel operations need to be automated first and how to pick the right custom software development services tool to meet the needs of your business.
What is the significance of automation in the industry of hospitality?
Automatization for the industry of hotels is targeted to reduce the number of mundane tasks hotel staff does while improving guests' satisfaction. A few examples of hotel services that are automated include:
Automated self-check-in kiosks which reduce the number of queues and wait times.
Automated scheduling of staff and assignment of tasks, which saves time as well as energy.
Artificial Intelligence can predict the demand for hotel rooms and assist you in preparing and selling more rooms. Oaky's integration with Duetto will assist your hotel to achieve an increase of 45 percent in guest spending on a night with an upgraded room.
The chatbot will respond to guest inquiries and questions.
More Read About Top 5 Hotel Room Automation System Benefits
What are the advantages of having automation in your hotel?
But removing routine tasks isn't the only benefit you'll get when you decide to give automation technology an opportunity in your hotel. Let's look at how automation could improve the experience for your guests and staff as well as speed up the growth of your business.
1. Improve the efficiency of routine operations
Check-ins and checkouts are an integral part of hotel activities. These processes can be automated by the use of a Self-check-in kiosk that cuts down on the cost of having a staff member at the desk at the front. Your customers can have a smooth check-in and checkout experience at any time, without having to wait for staff members or waiting in line.
Other everyday tasks such as gathering feedback from customers can be automated. This eliminates the requirement for physical forms, thus saving time while increasing efficiency.
2. The team's efforts can be streamlined
When you simplify routine tasks, everyone understands what they are expected to do and can finish the task without any hassle.
In large hotels, staff may be unable to keep track of pending and completed tasks. For instance, housekeeping personnel can waste their time trying to figure out what room to clean next.
By using a hotel automation system with the help of top software development companies in the world,, you will be able to monitor the tasks your staff must handle and ensure the best assignment of tasks between your teams. So, your employees are aware of what's needed of them and utilize their time more effectively.
3. Get more done with fewer resources
Automated custom software development services mean you won't require huge teams. You will have smaller staff members who take charge of your visitors.
Automated management tools and management systems can assist you with tedious and lengthy administrative tasks. This could include the entry for customer records, as well as sending messages to relevant teams.
4. Service to customers and guest communications
The communication between hotel staff and guests should be seamless and free of any frustration. The majority of hotels utilize old-fashioned methods to communicate which are not efficient at times.
If the staff on the phone aren't able to answer or answer, they need to relay the guest's information to accountable other people. This means that the call could be misplaced or diverted to another location. People who take the phone can also spend time responding to repetitive questions.
These old methods of communication may be transformed by using AI chatbots. Learn about the types of questions that your customers usually want answers to, by downloading our comprehensive guide:
Five questions to be asked at each phase of the guest's journey
Download nowChatbots can provide automated responses to customers' most frequently asked questions. Chatbots can be used as well as an application to record routine requests that result in clearly defined action items. For instance, if guests demand blankets or to clean their room or room cleaning, they can send requests with a couple of clicks, and your hotel will quickly respond to their demands.
Being able to respond quickly to customer requests improves the satisfaction of your guests and results in increasing positive reviews at the end of the checkout.
Housekeeping is a particular area of work that can benefit from these features. Cleaning activities for guest rooms are easily updated through an application. This will provide an automated list of tasks for the housekeeping staff, who can make use of the checklist to ensure that attention is paid to details.
5. Reduce the carbon footprint
It is possible to equip guest rooms with sensors that control the fans, lights, and air conditioning off and on when guests' movements are that is detected. This will allow lights as well as air conditioners to be shut off on their own when guests leave the room, instead of remaining all day. The installation of Smart sensors on guest rooms can help your hotel conserve electricity, go green and reduce your carbon footprint.
6. Make more money
The top custom software development companies automated Revenue management software can reduce time spent on analyzing the myriad of pricing-related elements to establish the most competitive price on their stock.
It may also assist you in making decisions about pricing regarding room upgrades. Dynamic pricing considers different factors and alters prices in real-time, based on smart algorithms. It collects data and information from previous months and displays the cost of upgrading your room for guests before their arrival.
Static room upgrades
Room updates that make room dynamic
Another positive benefit of automation is the improvement of customer experience. The more pleased your customers are the more likely to recommend your hotel's services to their friends. This will help you gain more business and aid in creating brand recognition for your hotel.
What are the most important things hotels should consider before implementing automation?
1. Keep your target guest in mind
It's crucial to comprehend your customers' needs to ensure they're comfortable with automated systems. For instance, when you introduce chatbots, you should also offer other options for your older customer base.
2. Write down the tasks you have difficulty with the most
If, for instance, your hotel has issues in revenue management or selling the upselling process, should be first automated. It is possible to use the Oaky or Duetto to assist you in achieving both.
3. Be aware of the potential costs and ROI
Before investing in automation software, determine the impact it will have on your profit and revenue. Calculate if the potential return from this investment is worthwhile for your hotel's business.
4. Review user comments
It is recommended to conduct thorough research on the market for your options for automation. It's also a great idea to read reviews from users on these tools. Reviews can give you information on how others who are in your position have benefited from automation.
Read user reviews on trusted platforms, such as:
Final thoughts
Seamlessly, it is integrated into the hotel management system Automation is a great instrument to help you grow your business. It will increase revenues and decrease the amount of work for your staff and you which results in happier and more productive staff members in your hotel. Additionally, top software development firms automatize it will give you more time to concentrate on the experience your guests have that goes from being good to exceptional.
More Read About Blockchain Bridge: The Connection of Blockchain
Comments
Post a Comment