A Complete Guide To Create Free WhatsApp Chatbot

What is a WhatsApp chatbot?

Once you've gotten the basics concerning WhatsApp Business App and the WhatsApp Business App and WhatsApp Business API, let's examine WhatsApp chatbots. The WhatsApp chatbot is a live automated conversational tool that helps to improve customer service.

Customers can communicate directly with your brand on the messaging app. This is made possible through WhatsApp API integration. There are two kinds of WhatsApp bots that you could build for your business through top software development companies in the world. Chatbots may be NLP-based or rules-based.

NLP-based Chatbots make use of natural language processing in order to create a human-like experience of conversations. While rule-based chatbots are built on decision trees, which provide an organized experience.

Whatever kind or type of WhatsApp bots that you select to use from top custom software development companies They can benefit your company. Here are some benefits of making use of WhatsApp bots:

  • WhatsApp chatbots can help you respond to customer questions promptly and in real-time. This means that you can be in a one-on-one, live-time chat with each customer.
  • WhatsApp is an application that your customers are using every day. Your customers won't need to leave their homes to have their questions answered.
  • Because the WhatsApp bot is integrated into the WhatsApp API It provides you with accurate user history as well as information about every customer. This allows you to provide superior customer service that meets the needs of every client.

What's the reason you require the help of a WhatsApp bot?

As you've probably figured out already, WhatsApp chatbots can greatly assist with customer service. Did you know WhatsApp bots are able to aid in lead generation and sales through top software development firms?

A WhatsApp bot can increase sales and leads. It is not just that however, it can also help in promoting products, providing recommendations as well as customer feedback, engagement with customers, and much more.

If you've recently started your company, you may have a few questions regarding the possibility of a WhatsApp chatbot. One question you may be asking yourself is whether your company or custom software development services actually require the help of a WhatsApp bot. We're here to assist you to solve that question.

WhatsApp Business API was first released in the year of the year 2018. Although many top custom software development companies were enthusiastic about it, others were skeptical as well. But, the number of month-to-month user count (MAU) on WhatsApp exceeded 1.6 billion. This brought more users on board with WhatsApp Business API.

If your company falls under any of the following sectors or top software development companies  It would greatly benefit from a cost-free WhatsApp chatbot. This includes real estate as well as finance, education tourism and hospitality as well as online retail. If your company is based on subscriptions, it could be a good idea to have a Whatsapp chatbot.

More Read About Whatsapp Chatbot Development: A Complete Guide

Steps To Complete Before Creating A Free WhatsApp Chatbot

There are three fundamental actions you have to finish before you can begin building a WhatsApp chatbot.

First Step - Meet WhatsApp API's restrictions

Before you can begin building chatbots, there are three factors WhatsApp will take into consideration. These include:

  • Industry

We've listed the sectors that have easy access to WhatsApp API. In order to grant the API access WhatsApp is first going to look into the sector in which your company belongs.

If, for instance, your business is part of the following sectors, you may be unable to gain access. Alcohol, arms, government and political groups, healthcare independent software vendors, supplements, etc.

  • Purpose of the Chatbot

The main obstacle to accessing the WhatsApp API concerns the intent for your bot. WhatsApp does not permit companies to utilize chatbots to promote or for marketing purposes.

It's best if you just used chatbots to assist customers or for any other purpose that is not related to the promotion. In these instances, you are likely to have access to the WhatsApp API.

  • Respect for WhatsApp guidelines

It is crucial for you to adhere to all of the WhatsApp Business Solution Conditions. Also, you must adhere to all of the WhatsApp Business Solution Policies.

Before you decide to use the WhatsApp Business API, carefully review the policies. Additionally, you should make sure that your business adheres to all the guidelines stipulated.

Step 2 - Getting the WhatsApp Business App

After having carefully read through the WhatsApp limitations You must ensure that you are legally eligible. Once you've verified that, you have to sign up for your business on the WhatsApp Business App.

Step 3 - Obtaining the access WhatsApp API

The final and most important procedure is to submit the request to access WhatsApp API. Prior to that, you had to work with Business Solution providers to get your request looked at.

But, for now, you can submit an application for an account on the WhatsApp Business API by yourself.

Bonus Step - WhatsApp Business Pricing

After you have set up WhatsApp Business API, you must take into consideration the price.

At the beginning of February 20, 2022, WhatsApp API works on an underlying model of conversation. This means that no matter whether the conversation was started by you or the user will be charged an amount.

How To Create A Free WhatsApp Chatbot

These are the steps you should follow in order to build the WhatsApp chatbot:

1) Sign Up on Google Dialogflow

2) Set up a Profile and Agent Name.

The name of your agent can be any name you want. You can choose to name it in accordance with your company's needs as well as the title of your Whatsapp bot.

3) Start the process of building your chatbot

You can go to the import and Export section of your agent profile to import and export an already-designed chatbot template. After that, you'll create your own WhatsApp chatbot.

4) Select and download an HTML template

Of the various templates that are available, you have to pick one and download it. After that, you must upload the model on Google Dialogflow.

5) Include a purpose or intent in the WhatsApp chatbot

It is possible to add multiple intentions depending on the purpose of the user in every conversation. It is possible to add a default Welcome intent, as well as Queries and their respective responses.

6) Add a Default Fallback Intent

Additionally, you will need to include an initial fallback intent. This action will occur in the event that the chatbot does not understand the user's language. As an example, a fallback response might be "'I didn't understand this. Do you have to repeat it?"

7.) Set up your account with the service

Following these steps, you'll need to access the Agent settings. After clicking on the Project ID button, tap three dots on the left-hand side and click "I am Admin". In this way, you'll be able to set up your Service Account.

8) Download the JSON key

After you have added the Service Account ID, press "Continue". When you are in roles, you will need to choose 'Dialogflow API client and then press "done". Under actions, click the option 'Manage Keys'. Click on the 'New Key Select JSON'.

If the steps are done correctly If everything is done correctly, after which the JSON keys will download onto your device.

9) You can activate the WhatsApp chatbot

Then, you can transfer the JSON number to your dashboard, such as AiSensy, and then activate the WhatsApp chatbot. Also, you can test by entering your phone number and entering the query.

Wrap Up

As you've gathered by now the benefit of chatbots on WhatsApp chatbot is an enormous benefit to your business or custom software development services.

From increasing sales to improving customer service, the WhatsApp bot is able to do all of it. For automatizing your sales and marketing processes and enhancing customer service the use of the WhatsApp chatbot might be exactly the solution you're looking for.

So, thanks to this guide, you can create a WhatsApp bot that you can use for your personal company and reap huge advantages!

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